With the troubles express carriers experienced recently, an all-out war between FedEx and DHL started to happen in front of our eyes.
In the past week, I received several “reminder” e-mails from both FedEx and DHL about just how great their service is, with FedEx leading the way in showing its cheeky face. That cheeky face was there for a reason, since DHL stopped all of its inter-US flight operations. By the looks of it, it also seems that DHL will have to fire 9500 of its staffers. The company was hit hard by economical turmoil, and it looks like Lufthansa and UPS will take a lions share of this courier giant.
But when it comes to FedEx advertising how great they are in shipping domestic and internationally, that is a real joke. In my eight years of experience, using FedEx for international shipping just plain sucks.
Besides stealing invaluable laptop prototypes (in Frankfurt) and then flat-out lying about the number of prototypes sent, FedEx also proved that the company was incapable of delivering 11 DVDs and a single CD from San Francisco to Zagreb, Croatia. After a lengthy discussion, in which I was accused of being a thief by default (“we assume you don’t want to pay customs charges” when the answer was “I’ll pay anything, get me CS4 Master Collection”), while in fact somebody in the company wanted Adobe CS4 Master Collection (one for Windows, one for Mac) for themselves… all in all, don’t want to go back there, the case has been submitted to authorities in Croatia and in the US.
The DVDs were, btw, delivered in a very damaged and unusable condition. Luckily, Ginny from AR-Edelman sent me a new package to my address in San Francisco, and it arrived promptly there..
But FedEx advertising their “superior” service… what a joke. For either domestic or international, I will always reccomend UPS or DHL. FedEx has a lot of things to learn from these two, in troubles or not.