Bought a Gigabyte Motherboard With Faulty Sandy Bridge Chips? Get a Refund!


Motherboard maker Gigabyte announced on Tuesday it has suspended all shipments of the 6 series B2 stepping based motherboard which utilize the 6 series chipset that Intel on Monday withdrew from the market.

For those unaware, semiconductor leader Intel stunned the industry by recalling Sandy Bridge chipsets due to a design error, affecting both future systems and those that have already shipped, among them Gigabyte’s.

All Gigabyte P67/H67 series motherboards embedded with the B2 stepping 6 Series Express chipsets are being affected, the company confirmed. Gigabyte promised to bring updated motherboards utilizing the redesigned 6 Series B3 stepping Express chipset to the market and absorb the cost related to this product exchange.

If you have recently purchased their 6 Series motherboard, the company recommends you return the product to your place of purchase for a refund. Those who choose to keep their flawed motherboard and wait until April for a similar replacement product will have to register with Gigabyte and sign a release waver form. For more information, you can contact their customer service at services@gigabyte-usa.com, check out their homepage or give them a buzz at (626) 854?9338, option 4.

Gigabyte, which recently showed off three Sandy Bridge motherboards, will also cover the cost of exchange incurred on its distributors, provided they kept the receipts. In the meantime, Gigabyte is advising customers to opt for the normal SATA 3.0 connector in order to avoid SATA 2.0 problems related to a flawed chipset.

Although Intel said it had implemented a silicon fix, the updated Sandy Bridge chips won’t fill the channel until April, setting back as a result the entire computer industry that was about to upgrade to newer chips. Intel unveiled speedier Sandy Bridge Core 2011 chips with processor graphics with great fanfare at last month’s CES 2011 in Las Vegas.

The chip maker soon discovered that in some cases the Serial-ATA ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD units. Intel blamed this on a "design flaw" that will cost them a whopping $1 billion in lost revenue and replacement costs because of a production delay.