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RBS Changes Human Employees for Robots

Royal Bank of Scotland becomes the first bank in the U.K. to go live with an investment robo-advisor under its NatWest Bank brand, RBS said in a release today. Starting today, the digital service is available to NatWest Bank’s five million customers through NatWest Invests‘ platform online. In 2017, The Royal Bank of Scotland (RBS), which owns NatWest, said automated financial advice services led to a 220-employee reduction in its face-to-face adviser roles. Phil Northey, managing director of premier banking at NatWest, customer expectations are changing and they are increasingly choosing to bank digitally. “At NatWest we are very focused on meeting our customers’ needs and it is

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