The biggest Hong Kong bank, HSBC Holdings, is starting the New Year with a new chatbot. Chatbots are computer programs that typically use text-based live chat as an interface to carry out tasks for customers on behalf of the business. Now they are emerging as an inexpensive way to introduce artificial intelligence (AI) in banking. Even though they are practically machines, banks are trying to give their chatbots a human touch which is why HSBC named its newborn Amy. This is not the only bank form Hong Kong. Hang Seng Bank already has their virtual assistants named HARO and DORI. This move came as the city’s
